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Hotel Policy

Important information for your visit


Hotel Policy

Thank you for choosing to stay with us at the Hilton Rose Hall Resort & Spa. Below find all of the important information you’ll need for planning your visit, such as check-in, check-out, taxes, and children surcharges.

Have a specific question? Give us a call. We’ll be happy to answer any inquiries you may have.

Hurricane Policy

Hilton Rose Hall understands that severe weather events may cause our guests to consider changing their travel plans. With this in mind, we offer our guests the following Hurricane Policy valid from June 1 through November 30.  This policy applies only to rooms that are reserved directly with Jewel Resorts.  If your reservation is made through a travel agent or travel wholesaler, please refer to the policy advised by that company.If you have products and services provided by third party suppliers included in your vacation, such as airline tickets, car rentals or vacation insurance, you will continue to be responsible for any non-refundable payments, cancellation or change fees assessed by those suppliers.

In the event that there is a Hurricane Warning for a Category 1 or higher (as defined by the U.S. National Weather Service) within the dates of your reservations and within the region where the resort is located, Jewel Resorts will offer you the following options:

  • Guests who are at the property and opt to depart early: penalties will be waived and guests will receive a credit for travel up to one year for the number of nights interrupted; to be booked through the same channel as the original reservation.
  • Guests who are scheduled to arrive at the resort and opt to cancel within 48 hours of arrival: penalties will be waived and guests will receive a credit for travel for the number of nights originally booked. 
  • Guests who arrive later than the scheduled arrival day: penalties will be waived and guests will receive a credit for travel for the number of nights originally booked.

Stay credits:

  • Hilon Rose Hall will guarantee the original rate, inclusive of discounts and value added items for re-booked travel through December 15 of the current year and from June 1 – November 30 of the following year, subject to availability and applicable promotions.
  • The alternative stay dates must be reserved within 14 days of cancellation and will be in an equivalent room category to the one originally booked.  All reservations are subject to availability and may also be subject to blackout restrictions.

This offer is subject to change and may be withdrawn at any time. Updates to this notice, along with applicable dates will be updated on our News & press section of the resort website.

The safety and well-being of guests at Hilton Rose Hall is of the utmost importance. Should there be an emergency, please be assured that the resort management and staff have the training, resources and experience to enable our guests to weather any storm.


Children Charges:

*This is an All-Inclusive Resort. Starting January 1st 2016 children under 5 stay and eat free, 6 through 14 will be additional $60 and 15 year and over will be charged an adult rate. The kids charge will be added at check-in. When traveling with kids 15 years and older please select them as adults.


Smoking Rooms Available


Check-in 4pm / Check-out 11am - Early Departure Fee $50.00 - Late Check-Out Fee $30.00 per hour - Minimum Age to Register: 18 years

Cancellation Policy:

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.


Hotel Currency - US Dollar - Accepted Payment Options: American Express, Diner's Club, Discover, (NOJCB), MasterCard, Visa.


Service Pets Allowed - Pets Not allowed


Complimentary self parking

Hilton Rose Hall Resort & Spa

Rose Hall Main Road
Montego Bay, Jamaica

Toll Free: (800) 445-8667
Local:  (876) 953-2650
Fax:  (876) 684-0205

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